Refund policy
Effective Date: 11-28-2023
1. 14 Day Refund Policy
At Refrigerant Inc., we want you to be completely satisfied with your purchase. If you need to return a product, we offer a 14-day refund policy under the following conditions:
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Product Condition: All products must be unopened, in their original packaging, and with the factory seal still in place.
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Restocking Fee: A 25% restocking fee will be applied to each returned product.
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Return Shipping: Customers are responsible for the actual cost of return shipping.
2. How to Return Products
By Mail
For mail returns, follow these steps:
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Download/Print Return Form: Visit our website to download and print the return form.
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Contact Us for RMA: Contact us at info@refrigerantinc.com to request a Return Merchandise Authorization (RMA) number.
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Packaging: Pack the product securely, include the RMA form, and ship it to the address provided with the RMA.
3. Restocking Fee
A 25% restocking fee will be deducted from the refund for each returned product.
4. Return Shipping
Customers are responsible for the actual cost of return shipping. For mor information check our Shipping Policy.
5. Product Condition Upon Receipt
Returned products must be in a full-fresh/new/non-damaged condition to be eligible for a refund.
6. Customer Remorse
If you wish to return a product due to customer remorse:
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Download/Print Return Form: Visit our website to download and print the return form.
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Contact Us for RMA: Contact us at info@refrigerantinc.com to request a Return Merchandise Authorization (RMA) number.
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Return Shipping: Customers are responsible for the actual cost of return shipping.
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Refund Issuance: Refunds are issued once returned products are received, inspected, and confirmed to be in a full-fresh/new/non-damaged condition.
7. Refund Processing
If your return is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund processing time is typically within 10 business days.
If you haven't received your refund within this time frame, we recommend the following steps:
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Check Your Bank Account: Verify your bank account to ensure the refund has not been processed. Sometimes, there may be a delay in reflecting the transaction.
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Contact Your Credit Card Company: If the refund is not showing in your account, contact your credit card company. There may be some processing time before the refund is officially posted.
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Still Haven't Received Your Refund? If, after completing the above steps, you still have not received your refund within the specified time frame, please reach out to us at info@refrigerantinc.com. We will promptly investigate and address any issues to ensure your refund is processed correctly.
8. Contact Us
If you have any questions about our return and refund policy, please contact us at:
🏦 Address: 30 Gould St, Suite R, Sheridan, WY 82801, United States.
📞 Phone: 888-593-7366
📩 Email: info@refrigerantinc.com
👤 Business Hours: Monday - Friday: 9:00 AM - 5:00 PM (PST)
Thank you for choosing Refrigerant Inc. Your satisfaction is our priority.
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