Shipping policy
📦 Refrigerant Inc – Shipping Policy
🛡️ Buy With Confidence – We Ship Securely
Refrigerant Inc ships all refrigerant in full compliance with federal, state, and local laws.
Refrigerant is classified as a hazardous material by the U.S. Department of Transportation, and we ensure:
- Proper Hazmat labeling
- Required shipping documentation
- Fully compliant transport procedures
⚠️ Purchasing refrigerant from companies that do not follow these regulations may result in:
- Shipment confiscation
- Fines for both the shipper and receiver
✅ We guarantee your refrigerant is shipped legally and safely — with zero compliance risk to you.
⏱️ Order Processing & Cut-Off Time
- Order Cut-Off Time: 9:00 PM (Monday–Friday)
- Orders placed after cut-off are processed the next business day
Handling Time:
- 2–4 business days (Monday–Friday)
🚚 Shipping Methods & Delivery Time
We ship via trusted carriers including:
- UPS
- FedEx
- LTL Freight carriers (for bulk orders)
Transit Time:
- Standard U.S. Shipping: 5–8 business days (Monday–Friday)
Shipping Cost:
- ✅ Free shipping within the United States
⚠️ Hazmat Shipping Restrictions
Due to Department of Transportation regulations for compressed gases:
- Refrigerant shipments must be sent via ground shipping only
- Expedited/air shipping is not permitted
✍️ Signature Required Policy
To protect your order:
- 2 or more cylinders: Signature required (UPS)
- 10+ cylinders: Shipped via LTL Freight (signature required)
If delivery is missed, the customer is responsible for coordinating redelivery or pickup.
🛡️ Shipping Insurance (IMPORTANT)
Refrigerant Inc offers optional shipping insurance through ShipInsure.
If You Purchase Insurance:
- Your shipment is protected against:
- Loss
- Damage
- Theft
- Claims are handled quickly and efficiently
If You Decline Insurance:
By declining shipping insurance, you agree that:
- You assume full responsibility once the order is transferred to the carrier
- Refrigerant Inc is not liable for:
- Lost packages
- Stolen packages
- Damaged shipments
- Missing items
- Delivery delays
- Packages marked “Delivered”
- All claims must be filed directly with the carrier
📦 Transfer of Responsibility
Responsibility transfers to the customer once the shipment is:
- Picked up by the carrier, and/or
- Marked as “Delivered” in tracking
At that point, the order is considered fulfilled by Refrigerant Inc.
📍 Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking details.
- Please allow up to 48 hours for tracking to update
- You can track your order here: Track Order
If your order has not arrived within 2 business days after the expected delivery window, contact us at:
📧 info@refrigerantinc.com
Include your name and order number
📮 Shipping to P.O. Boxes
Some carriers have limitations when delivering to P.O. Boxes.
👉 To avoid delays, please provide a valid physical address at checkout.
❗ Incorrect Shipping Information
Refrigerant Inc is not responsible for:
- Incorrect or incomplete addresses provided by the customer
- Failed delivery attempts
Additional shipping fees may apply for reshipment.
📦 Damaged Shipments
If Insurance Was Purchased:
- Contact us within 48 hours of delivery
- Provide:
- Photos of product
- Packaging
- Shipping label
We will process your claim promptly.
If Insurance Was Declined:
Claims must be handled directly with the carrier.
🚫 Lost or Stolen Packages
- Insured shipments: Covered and eligible for resolution
- Uninsured shipments: Customer assumes responsibility
Refrigerant Inc does not guarantee replacement or refund for uninsured shipments.
🔁 Returns, Refunds & Exchanges
Returns:
- Accepted within 30 days of delivery
- Item must be:
- Unused
- In original condition
Refund = order total minus return shipping costs
Damaged Items:
If your order arrives damaged, email:
📧 info@refrigerantinc.com
Include:
- Order number
- Photos of damage
We handle these on a case-by-case basis.
Refunds:
Once your return is received and inspected:
- You will receive an email confirmation
- If approved, a refund will be issued to your original payment method
- Return shipping costs will be deducted
💳 Chargebacks & Disputes
By placing an order, you agree to this Shipping Policy.
Refrigerant Inc reserves the right to provide proof of:
- Shipment
- Delivery confirmation
- Customer agreement to terms
In disputes with payment providers such as:
- Visa
- Mastercard
Orders marked “Delivered” may be considered fulfilled.
Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us at
📞 Phone: 888-593-7366
📩 Email: info@refrigerantinc.com
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